PRIVACY POLICY

Privacy Policy

At Caffè Amaro, we respect your privacy. This policy explains how we collect, use and protect your personal information when you visit our website or contact us.
1. Who we are
Caffè Amaro is operated by [full legal company name], which is responsible for your personal information as the data controller.
Business address: [address]
Email: [privacy contact email]
Website: [website address]
If you have any questions about this policy or how we use your information, please contact us using the details above.
2. Information we collect
Depending on how you interact with us, we may collect:

• Your name, email address and telephone number when you contact us.

• Information you include in an enquiry, feedback or other correspondence.

• Your email address and marketing preferences if you subscribe to our newsletter.

• Technical information, such as your IP address, browser type and information about how you use our website.

• Cookie preferences and information collected through permitted cookies or similar technologies.

We collect information directly from you and, where applicable, automatically through our website.
[Add details of any booking, online ordering, payment or delivery services, including the information received from those providers. Remove any categories above that do not apply.]
3. How and why we use your information
We use personal information only where we have a lawful basis to do so.
PurposeLawful basis
Responding to general enquiries and feedbackOur legitimate interest in providing customer service and managing our business
Taking steps at your request before providing a service, or fulfilling an agreed servicePerformance of a contract
Sending newsletters and promotional updates you have requestedYour consent
Maintaining website security and investigating misuseOur legitimate interest in keeping our website and business secure
Meeting applicable legal and regulatory requirementsLegal obligation
Where we rely on legitimate interests, we consider the impact on your rights and privacy.
If information is needed to fulfil your request or meet a legal requirement, we will explain this when collecting it. Without that information, we may be unable to provide the relevant service.
4. Marketing
If you subscribe to our mailing list, we will use your details to send you news, offers and updates from Caffè Amaro.
You can withdraw your consent at any time by clicking the unsubscribe link in our emails or contacting us. Withdrawing consent does not affect the lawfulness of any earlier use of your information.
5. Cookies
Our website uses [describe the cookies and similar technologies actually used].
Where consent is required, we ask for it before placing cookies on your device. You can change or withdraw your preferences through [cookie settings link].
For details of each cookie’s purpose, provider and duration, see [Cookie Policy link].
6. Sharing your information
Where necessary, we share information with service providers that help us operate our business, such as [confirm applicable categories: website hosting, email, IT support and newsletter providers].
We may also share information with professional advisers, regulators or public authorities where necessary to meet legal obligations or establish, exercise or defend legal claims.
Service providers acting on our behalf must protect your information and use it only according to our instructions.
7. International transfers
[Confirm whether any providers store or access personal information outside the UK. If they do, identify the relevant countries or arrangements, explain the applicable safeguards—such as UK adequacy regulations or approved contractual protections—and how customers can obtain details. If there are no international transfers, state that instead.]
8. How long we keep information
We retain personal information only for as long as needed for the purpose for which it was collected, including applicable legal requirements.
Our retention periods are:

• Enquiries and correspondence: [period after the enquiry is resolved].

• Newsletter details: until you unsubscribe or [applicable inactivity period].

• Unsubscribe records: [period or criteria], to help us respect your marketing preferences.

• Website security logs: [period].

• Cookie information: as described in our Cookie Policy.

When information is no longer needed, we securely delete it or anonymise it.
9. Keeping your information secure
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited to people who need it for their work.
10. Your rights
Depending on the circumstances, you may have the right to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of your information.

• Restrict or object to its use.

• Receive certain information in a portable format.

• Withdraw consent where we rely on it.

You have the right to object to direct marketing at any time.
To exercise your rights, contact [privacy contact email]. We may need to verify your identity before responding.
11. Complaints
Please contact us if you have concerns about how we handle your information.
You also have the right to complain to the UK Information Commissioner’s Office through ico.org.uk/make-a-complaint.
12. Changes to this policy
We may update this policy to reflect changes to our services or privacy practices. The latest version will appear on this page, with the updated date shown above. Where required, we will also notify you of significant changes.